Q: When is my order shipping?
A: Shipping Policy
We aim to process and ship all orders as quickly as possible. Please note the following timelines:
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Standard Orders: Orders are processed and shipped within 7 to 14 working days from the time of checkout. (Mon - Fri)
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Pre-Order Items: Pre-order items may take between 15 to 40 working days for shipping, due to additional processing and manufacturing times. (Mon - Fri)
- Each item has specific delivery details mentioned in its description, so shipping times may vary. Please take note of the delivery information for each item before placing your order.
- Once your order has been shipped, you will receive a confirmation email with tracking details. If any items are lost in the mail, we will investigate the issue with our delivery partner to find a resolution
A: Order Cancellation, Amendments, and Exchange Policy
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Cancellations:
Orders can be canceled within 24 hours of placement. After 24 hours, cancellations are not possible as processing begins immediately. -
Amendments:
Changes to your order (e.g., size, color, or shipping details) may be possible, depending on stock availability. Please contact us as soon as possible to request any amendments. -
Exchanges:
Exchanges are possible based on stock availability. If you’d like to exchange an item, please contact our customer service team for assistance. -
Refunds:
Refunds are processed and issued in line with Shopify guidelines "once a refund is issued it may take.
Q: When will my Pre-order ship?
A: Minimum time frame for Pre Orders is 35 working days, Furthermore If your order includes both in-stock items and pre-ordered items, the entire order will be shipped together once the pre-ordered item becomes available.
A: To receive in-stock items earlier, we recommend placing separate orders for pre-ordered and in-stock products.
A: Updates: We will provide consistent updates regarding the status of your pre-order, including production progress and estimated shipping dates. You’ll be notified via email if there are any significant changes to the timeline.
Q: Ive emailed and I haven't had a response?
A: We aim to respond to all support inquiries within 1-2 days. However, during busy periods, some emails may unfortunately be missed. If you haven’t received a response after 7 days, please send us a follow-up email at help@osbatt.xyz, and we’ll do our best to assist you as soon as possible.
Thank you for your patience and understanding – we’re only human, but we’re here to help!
Q: Why are items blurred out? what is the sign up for?
A: Through our new release plans; per season each item has its own planned release and to respect that we have items blurred to keep its privacy untill its previewed via our campaigns.
A: The sign up feature is to keep you guys updated on when the sign up items release, stay tuned and stay posted for everything that is to come.
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™